This feature is only available if your brokerage creates an account and activates this feature. The reason is that FINTRAC requires that "your compliance program's policies and procedures must describe the processes you follow to determine whether a government-issued photo identification document is authentic" (https://fintrac-canafe.canada.ca/guidance-directives/client-clientele/Guide11/11-eng#s21).
Please have your Managing Broker and/or Compliance Officer reach out to us support@clients.reallytrusted.com on how to create a brokerage account