SRA Member Support

Matrix™ - Listings 14

• External Listing URL
• Matrix won't accept my street address.
• How to use Rural Address and Lake Address
• How to find latitude and longitude
• Carts

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Supra 21

• Keybox Battery Reading Bug
• How to Set up your Showing Notifications
• Supra Support Contact Information
• Supra eKey Introduction
• How to Open Lockbox

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Really Trusted - FINTRAC 13

• How do I access the Really Trusted App?
• What happens if my Brokerage is not set up yet?
• What if I am already using the ReallyTrusted App?
• Can I use the Really Trusted App on multiple devices?
• Is my information secure when using the App?

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CREA 2

• How To Verify & Change Your ISC LogIn Credentials On Legacy Dashboard
• How to change DDF Permissions

Webforms 7

• Common Error Solutions
• CREA's FAQ for Webforms
• Best Practices for Webforms
• AuthentiSign Support
• DocuSign Support

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Matrix™ - Search 9

• Add/manage columns for your Search Results
• How to use the Map Search
• How to Search
• Saved Search
• Market Watch

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Matrix™ - Emails & Account 15

• Matrix Client Portal
• Emailing Listings
• Troubles receiving emails from Matrix?
• Setting up Auto Emails
• Managing Auto Emails

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Matrix™ - Stats 4

• Why do the Stats listing counts vary so widely from the listing counts in equivalent Listing Searches?
• Matrix is changing my search criteria when I am trying to run statistics. Why?
• How do I change the wording of the presets?
• STATS - Charts - definitions

SRA Member Portal 4

• Update Email Address
• Where to find SRA MLS Rules and Bylaws
• How to Change Personal Account Details
• Resolving Authentication Loop

Prospects Mobile 2

• Prospects Mobile User Guides
• How to Set Up Prospects

IDX Listings - Matrix iFrame, RETS, DDF 2

• Matrix - IDX Configuration (embeddable IDX Search)
• Lot Land Listing is not showing on Kijiji

Web Browser / OS / Devices 1

• Understanding SSO and Cache: Why Login Errors Happen on Websites

PC Tips 7

• How to install Adobe Acrobat Reader
• After-Hours Technical Support
• How to change the resolution of a photo using Microsoft Paint
• Computer Support - TechHelpline
• How to grab and markup a screen shot on Windows 10

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Administrative Processes 1

• How to Set Up an Assistant With SRA

Education 1

• Continuing Professional Development