Users may encounter an authentication issue where selecting the Matix tile after successfully logging into the member portal results in an unexpected redirection to the login page. This problem is resolved by clearing the browser's cached data and cookies. Below are instructions for clearing browser data on iOS and Android devices across major web browsers:
## iOS Devices
### Safari
1. Open the Settings app on your iOS device.
2. Scroll down and tap on "Safari".
3. Tap "Clear History and Website Data".
4. Confirm by tapping "Clear History and Data".
### Chrome
1. Open the Chrome app.
2. Tap the three-dot menu in the bottom-right corner.
3. Select "Clear Browsing Data".
4. Choose "All Time" for the time range.
5. Select "Browsing History", "Cookies and Site Data", and "Cached Images and Files".
6. Tap "Clear Browsing Data" at the bottom of the screen.
### Firefox
1. Open the Firefox app.
2. Tap the three-line menu in the bottom-right corner.
3. Select "Settings".
4. Tap "Data Management".
5. Choose the data types you want to clear.
6. Tap "Clear Private Data".
## Android Devices
### Chrome
1. Open the Chrome app.
2. Tap the three-dot menu in the top-right corner.
3. Select "History", then "Clear browsing data".
4. Choose the time range (preferably "All time").
5. Select "Browsing history", "Cookies and site data", and "Cached images and files".
6. Tap "Clear data".
### Firefox
1. Open the Firefox app.
2. Tap the three-dot menu.
3. Select "Settings".
4. Tap "Delete browsing data".
5. Choose the data types you want to clear.
6. Tap "Delete browsing data".
### Samsung Internet
1. Open the Samsung Internet app.
2. Tap the three-line menu.
3. Select "Settings".
4. Tap "Privacy and security".
5. Scroll down and tap "Delete browsing data".
6. Choose the data types you want to clear.
7. Tap "Delete data".
### Microsoft Edge
1. Open the Edge app.
2. Tap the three-dot menu.
3. Select "Settings".
4. Tap "Privacy and security".
5. Choose "Clear browsing data".
6. Select the data types you want to clear.
7. Tap "Clear now".
After clearing browser data, restart the browser and attempt to log in to the member portal again. This should resolve the issue with the Matix tile redirecting to the login page.
Note: Clearing browser data will log users out of most websites and may remove some saved preferences. Users may need to log in again to various services after performing these steps.
## iOS Devices
### Safari
1. Open the Settings app on your iOS device.
2. Scroll down and tap on "Safari".
3. Tap "Clear History and Website Data".
4. Confirm by tapping "Clear History and Data".
### Chrome
1. Open the Chrome app.
2. Tap the three-dot menu in the bottom-right corner.
3. Select "Clear Browsing Data".
4. Choose "All Time" for the time range.
5. Select "Browsing History", "Cookies and Site Data", and "Cached Images and Files".
6. Tap "Clear Browsing Data" at the bottom of the screen.
### Firefox
1. Open the Firefox app.
2. Tap the three-line menu in the bottom-right corner.
3. Select "Settings".
4. Tap "Data Management".
5. Choose the data types you want to clear.
6. Tap "Clear Private Data".
## Android Devices
### Chrome
1. Open the Chrome app.
2. Tap the three-dot menu in the top-right corner.
3. Select "History", then "Clear browsing data".
4. Choose the time range (preferably "All time").
5. Select "Browsing history", "Cookies and site data", and "Cached images and files".
6. Tap "Clear data".
### Firefox
1. Open the Firefox app.
2. Tap the three-dot menu.
3. Select "Settings".
4. Tap "Delete browsing data".
5. Choose the data types you want to clear.
6. Tap "Delete browsing data".
### Samsung Internet
1. Open the Samsung Internet app.
2. Tap the three-line menu.
3. Select "Settings".
4. Tap "Privacy and security".
5. Scroll down and tap "Delete browsing data".
6. Choose the data types you want to clear.
7. Tap "Delete data".
### Microsoft Edge
1. Open the Edge app.
2. Tap the three-dot menu.
3. Select "Settings".
4. Tap "Privacy and security".
5. Choose "Clear browsing data".
6. Select the data types you want to clear.
7. Tap "Clear now".
After clearing browser data, restart the browser and attempt to log in to the member portal again. This should resolve the issue with the Matix tile redirecting to the login page.
Note: Clearing browser data will log users out of most websites and may remove some saved preferences. Users may need to log in again to various services after performing these steps.