If your client clicks the link the "unsubscribe" link at the bottom of an email sent from Matrix, it will disable their auto email search.
Follow the steps below to re-enable your clients auto email:
1. Your client must send a blank email to optin.sask@matrixemailer.com from the email address they used when they unsubscribed. Please Note: They do not have to fill in a subject line or type a message
2. Go to the My Matrix tab, and click on Auto Emails.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47042373728/original/hfEMCWaNeWqZbSMcZ-ttsloejeHja_Z7Bg.png?1602778435)
3. Click either the name of the Auto Email or the arrow button, then click Settings.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47042373757/original/ftpIBEM_pdHwAoAXak_jgYxSwISWoIYR4g.png?1602778443)
4. At the bottom of your Auto Email's settings page, change it back to Enabled, then click Save.
![](https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/47026011016/original/Y6nFUtD5yfrR_rvgppeZRoEl7nm06ioRWw.png?1591992538)
Your client should now be able to receive emails from Matrix.